FAQ's

FREQUENTLY ASKED QUESTIONS

Explore our common inquiries for insights into our products, policies, and services. For additional information, visit our dedicated FAQ's page.

What is the process for account activation?

To activate your account, register on our website and follow the verification link sent to your email. If you don’t receive it, may be your email service provider’s mailing software blocking it. Please check your spam folder or contact us at info@scotlandclothes.com.


What are the latest fashion trends in Scottish outfits?

We offer 17000+ Scottish outfits, featuring trending combinations of modern kilts in various designs & colors, paired with tweed jackets and classic ghillie shoes. Accessories like sporrans and tartan scarves create a perfect combination of old and new fashion.


How many types of kilts are currently in stock?

We offer 100+ types of kilts, including top picks like utility kilts, tartan kilts and leather kilts. Custom-made kilts are also available—letting you create a classic look for any occasion.


Do you offer custom sizing for kilts?

Absolutely! We provide custom sizing for kilts to ensure a perfect fit. Simply share your measurements when placing an order, and we will tailor it specially for you. Each kilt is handcrafted to your exact specifications.


Can I request replacement if the size isn't fit?

If the size doesn’t fit correctly because of our misunderstanding, we will offer a replacement at no cost. However, if the mistake is due to your measurements, you can still request an exchange, but a $25 shipping fee applies. Please contact us within 7 days of delivery to request an exchange.


Are your Scottish outfits climate friendly?

Yes, our Scottish outfits are designed with sustainability in mind. We use high-quality materials and traditional craftsmanship to create these products, ensuring a stylish look while reducing environmental impact. Choose designs that respect both heritage and nature.


How can I find the perfect outfit for myself?

Finding the perfect Scottish outfit is easy with our range of kilts, jackets and accessories. Use our size guide, explore different designs, and choose that match your occasion. Need help? Our team is ready to assist you in selecting the ideal product.


What is the proper way to measure for a kilt?

To measure for a kilt, take three key measurements: waist, hips, and kilt length. Measure your waist at the navel, hips at the widest point, and length from the navel to the middle of the knee. Ensure you stand straight for accurate results.


Do you offer Scottish outfits for women and kids?

Yes, we offer a wide range of Scottish outfits for both women and kids. Our collection offers a wide range of sizes and patterns to suit your personality. Whether you prefer traditional or modern designs, our outfits ensure a perfect fit and style for any event—from family gatherings to casual occasions.


Which events are best suited for Scottish outfits?

Scottish outfits work for many occasions. They can be styled perfectly for weddings, parties or cultural events like Highland games. They're also great for festivals or even a night out. Whether you want to look formal or casual, a Scottish outfit brings style and charm to any event.


Do you offer special discounts for events or bulk purchases?

Absolutely, we offer special discounts for bulk purchases and event orders. Whether you're outfitting a wedding party, a corporate event or a family gathering. Get in touch before placing your order, and we’ll provide the best possible pricing based on fabric and quantity. Enjoy bigger savings with larger orders.


What are the recommended care instructions for Scottish outfits?

To maintain the quality of your Scottish outfits, dry cleaning is recommended for wool varieties, while cotton or polyester can be gently hand-washed. Store your outfits in a cool, dry place and regularly brush woolen items to remove dust. Iron on low heat with a pressing cloth–avoid direct ironing on pleats.


Are Scottish outfits only for people with Scottish heritage?

No, anyone can wear Scottish outfits, whether you have Scottish background or not. These outfits are great for special events, cultural celebrations or just because you like the style. Scottish clothing is for everyone who wants to enjoy its unique and traditional look.


What payment methods can I use at checkout?

We accept multiple payment methods, including Visa Debit, Credit Card, Mastercard and PayPal. To ensure an easy and secure checkout experience, we also provide safe online payment options.


Can I use PayPal as a guest for online purchases?

Yes, you can use PayPal as a guest for online purchases without creating an account. Simply select PayPal at checkout, and you will be given the option to pay with a credit or debit card. However, we strongly recommend signing up to enjoy the added ease and convenience of using your PayPal account for future transactions.


Can I make purchases without creating an account?

Yes, you can complete a purchase without signing up. Simply add items to your cart, enter your details at checkout, and place your order. However, creating an account allows you to receive order updates, access special offers, and enjoy extra benefits through our loyalty program.


What are the shipping methods for orders?

All orders are shipped from the United States and Europe using FedEx, UPS, Royal Mail, or DHL for secure and reliable delivery.


Can I schedule a specific delivery date?

Yes, we can arrange delivery before the given date if needed. For orders requiring delivery within 7-10 days, we offer a rush processing service for an additional $25. After that period, standard delivery applies at no extra cost. While we cannot guarantee an exact arrival date, we will do our best to deliver it as soon as possible.


What is the eligibility criteria for free shipping?

Yes! We provide free shipping on orders over $200, applicable to standard delivery for both domestic and international purchases. Express delivery has additional charges. For full details, please refer to our shipping policy.


Do you provide international delivery options?

Absolutely! We provide international shipping with guaranteed safe delivery of your order. No matter where you are located, you can enjoy our premium Scottish products. We partner with trusted couriers to ensure secure and safe delivery to your doorstep.


How do I modify my shipping details before checkout?

Yes, you can change the shipping address before checkout. Your most recent shipping address is automatically saved to your store account. This default address will appear during checkout, but you can easily modify it if necessary before placing your order.


Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer service team within 2-3 days of checkout. We will update your address as soon as possible, within 12-17 days you will receive it at your new address. To speed up the process, please provide your order details and the new address.


How can I check the shipping status of my order?

Yes, once your order has been shipped, you can track it easily. We will provide you with a tracking number via your given email. Simply enter this number on the courier's site to see your package’s progress. If you don't receive it, feel free to contact us.


How long is the delivery time for custom orders?

Our average delivery time for custom orders is 12–17 days, depending on factors like location and order complexity. For faster service, we offer rush processing for an additional $25, which ensures your order is processed in 2 days and delivered within 7–9 days. Every pair is crafted with attention and care, ensuring premium-quality and a perfect fit.


What are the conditions for requesting a refund?

Refunds are only granted if the products are defective or damaged. If you receive a faulty item, inform us within 5 days of delivery for a full refund. After 5 days, refunds will not be processed, but a replacement can be requested. Refund or replacement requests are not accepted after 30 days. Contact us immediately for further assistance.


When will I receive my refund?

After approving your refund you will receive it within 7-10 business days. The exact timing may vary depending on your payment method and your bank’s processing speed. Check your email frequently for further updates!


What should I do if I encounter an error on your site?

If you experience any issues on our website, first check your connection or try refreshing the page. If the problem still occurs, please contact our support team immediately. We’ll be happy to assist you in resolving the issue. Let us know the problem you're facing, and we will work to fix it as soon as possible.


Is there anything else that needs to be covered?

Can't find what you're looking for? Don't worry! Contact our customer support team at info@scotlandclothes.com and we'll get back to you with the information you need.


What are the conditions for requesting a refund?

Refunds are only granted if the products are defective or damaged. If you receive a faulty item, inform us within 5 days of delivery for a full refund. After 5 days, refunds will not be processed, but a replacement can be requested. Refund or replacement requests are not accepted after 30 days. Contact us immediately for further assistance.